Privacy Policy

Effective date: 2026-08-16
Last updated: 2026-08-16

Who we are

Happy Haven STR ("we," "us," "our") is a short-term rental management company based in Salt Lake City, Utah. Our website is happyhavenstr.com. Privacy contact: welcome@happyhavenstr.com.

What information we collect

Booking information: name, email, phone number, stay dates, party size, payment confirmation references (card numbers are processed by Stripe and never touch our servers).
Guest communications: messages you send to our team or to Heavenly, our AI concierge, and SMS replies.
Consent records: TCPA SMS opt-in with timestamp, IP address, and the consent language version you saw.
Technical data: IP address and basic request logs for security and rate limiting.

How we use it

To operate your booking (confirmations, door codes, stay messages), to respond to you, to meet legal obligations, and — only with your explicit opt-in — to send promotional messages. Heavenly uses your booking context to answer questions about your stay.

Who we share it with

Sub-processors that operate the service: Stripe (payments), Twilio (SMS), Resend (email), Supabase (database and authentication), Seam (door codes), OwnerRez (channel management), Anthropic and OpenAI (AI concierge processing), Vercel (hosting). The full sub-processor list with purposes is published to property owners. We do not sell personal information.

State privacy rights (CCPA, VA CDPA, CO CPA, CT CTDPA, UT UCPA)

You may request access, correction, or deletion of your personal information at welcome@happyhavenstr.com or (435) 334-3915. Deletion uses an anonymize-and-keep procedure for records we must retain (per our legal compliance manifest). Under counsel review — counsel to confirm per-state disclosures and response windows.

Retention

Under counsel review — counsel to provide the retention schedule per record class.

Changes

We will post changes here with a new effective date. Material changes are notified to guests with active bookings.