Terms of Service

Effective date: 2026-08-16
Last updated: 2026-08-16

Agreement

These terms govern use of happyhavenstr.com and bookings made directly with Happy Haven STR. Bookings made on Airbnb, VRBO, Booking.com, or Furnished Finder are also subject to that platform's terms.

"We," "us," and "our" mean Happy Haven STR, LLC, a limited liability company with its registered address at 3225 McLeod Dr, Suite 100, Las Vegas, NV 89121, United States, operating from Salt Lake City, Utah. "You" means the person making a booking or using the site or a portal. By booking, or by using the site, you accept these terms. If you do not accept them, do not book.

You must be at least 18 years old to make a booking, and the person who books must be one of the guests staying.

Bookings and payment

Direct bookings are charged in full at confirmation via Stripe. A booking is confirmed when payment succeeds and you receive a confirmation email. Door codes are delivered before check-in per the schedule in your confirmation.

Rates are quoted per night and vary by season and by whether the night falls on a weeknight or a weekend. The total shown before you pay includes the nightly rates for your dates, the cleaning fee, any pet fee, and applicable taxes. That total is the price; we do not add fees after confirmation. A refundable damage hold may be placed as described below.

Card details are handled by Stripe and never reach our servers. If a payment fails or is reversed, the booking is not confirmed and the dates are released.

Check-in, access, and occupancy

Check-in is from 4:00 p.m. and checkout is by 10:00 a.m., property local time, unless your confirmation says otherwise. Early check-in and late checkout are sometimes available for an additional fee; they are offered, not guaranteed, and depend on the cleaning schedule.

Access is by door code, issued before arrival and valid for the window of your stay. The code is tied to your booking. Do not share it with anyone who is not part of your party, and do not attempt to retain access after checkout.

The property's maximum occupancy is stated on its listing and in your confirmation. Exceeding it, or bringing an undisclosed pet, is a breach of these terms and may end the stay without a refund.

Cancellations and refunds

See the Refund Policy. Summary: cancel more than 24 hours before check-in for a full refund of nightly rates and cleaning fees; at or under 24 hours, nightly and cleaning charges are not refunded. Taxes are refunded proportionally; payment-processing fees are not refundable.

Refunds are issued to the original payment method through Stripe, typically within 5 to 10 business days of approval. Early departure is not refunded by default. If the property has a habitability failure we cannot remedy, contact us at (435) 334-3915 and we will work through our service-recovery process, which can extend to a comparable night at our cost.

House rules and damage

Guests agree to the property's house rules and the damage agreement presented at booking. A $500 refundable hold may be placed on your card and is released within 3 business days after checkout absent a claim.

You are responsible for damage beyond ordinary wear caused by you or your party, and for any fine or cost arising from a breach of the house rules — including a smoking violation, an undisclosed pet, or a noise complaint that reaches the property owner or local authority. Where damage exceeds the hold, we will document it with photographs and itemized costs before making any further claim.

Text message program

By checking the SMS consent box during booking you agree to receive automated text messages from Happy Haven STR at the mobile number you provide. Consent is not a condition of booking or of any purchase; if you do not opt in, we reach you by email instead.

What the program is

Happy Haven STR sends text messages about the stay you booked, and — if you opt in — a limited set of offers. The program covers:

Transactional messages: booking confirmations, pre-arrival access codes, mid-stay check-ins, and checkout reminders.
Promotional messages: early check-in offers, late check-out offers, and return-guest offers.

How you opt in

You opt in by checking a box, unchecked by default, during the booking flow at happyhavenstr.com. It reads:

We record the number, the time, your IP address, and the version of that language you were shown. Opting in is optional and is never required to complete a booking.

Message frequency

Message frequency varies with your booking. A typical stay receives 5 to 10 messages between booking and checkout. We do not send between 9:00 p.m. and 8:00 a.m. property local time.

Cost

Message and data rates may apply. Happy Haven STR does not charge for these messages; your mobile carrier's plan governs any charge to you.

How to opt out

Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message to end all messages from the program. You will get a single confirmation and nothing after it. Reply START or UNSTOP to resubscribe.

Opting out does not cancel your booking. We will continue to reach you by email about the stay you booked.

How to get help

Reply HELP or INFO to any message. You can also call or text the guest line at (435) 334-3915, or email welcome@happyhavenstr.com.

Carriers

Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier's network and on your handset, and neither we nor your carrier guarantees that any particular message arrives.

Privacy

How we handle your phone number, your opt-in, and the consent record is set out in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Email

Booking confirmations, access codes, and stay messages are sent by email to the address on the booking. These are transactional and are part of the service you bought. Promotional email is sent only where you opted in, and every promotional email carries a working unsubscribe link and our registered mailing address. Unsubscribing from promotional email does not stop the transactional messages about your stay.

Acceptable use

Do not use the site, the guest portal, or any other portal to harass, defraud, or impersonate anyone; to probe or test the security of the service or bypass authentication or rate limits; to scrape or bulk-extract data; to use Heavenly, our AI concierge, to produce unlawful content or to try to reach another guest's information; or to submit a false inspection report, invoice, or damage claim. We may suspend access and cancel a booking for a breach, and we refer unlawful activity to law enforcement. The full policy is our Acceptable Use Policy.

Our content

The site, its photography, its property descriptions, and the Happy Haven STR name and marks are ours or our licensors'. You may not copy or republish them, other than the pages of your own booking, without our written permission.

Heavenly, our AI concierge

Heavenly answers questions about your stay using your booking and the property's knowledge base. It is a convenience, not an authority: it can be wrong, and it does not change these terms, your confirmation, or the house rules. For anything that matters — a refund, a date change, a safety issue — reply to a message or call (435) 334-3915 and a person will answer.

Liability and disputes

We provide the property and the service with reasonable care. We are not liable for indirect, incidental, or consequential loss, and our total liability for any claim arising from a booking does not exceed the amount you paid for that booking. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence or for fraud.

These terms are governed by the law of the State of Utah.

Under counsel review — counsel to provide final indemnification, dispute-resolution, and arbitration clauses, and to confirm the limitation above and the Utah governing-law election against the Nevada registration.

Changes to these terms

We may update these terms. The effective date at the top changes when we do, and the terms that apply to your stay are the ones in force when you booked. A material change is notified to guests with an active booking.

Contact

Happy Haven STR, LLC · (435) 334-3915 · welcome@happyhavenstr.com · Happy Haven STR, LLC, 3225 McLeod Dr, Suite 100, Las Vegas, NV 89121.