Refund and Cancellation Policy

Effective date: 2026-08-16

This policy applies to direct bookings at happyhavenstr.com. Platform bookings (Airbnb, VRBO, Booking.com, Furnished Finder) follow that platform's policy.

The 24-hour rule

• More than 24 hours before check-in (4:00 PM property time): full refund of nightly rates and the cleaning fee. Taxes are refunded proportionally.
• 24 hours or less before check-in, or after check-in: nightly rates and cleaning fees are not refunded.
• Payment-processing fees are not refundable in either case.

How refunds are issued

To the original payment method via Stripe, typically within 5-10 business days of approval.

Early departure and service issues

Early departures are not refunded by default. If a habitability failure occurs and we cannot remedy it, contact us at (435) 334-3915 — remedies up to a comp night are handled per our service-recovery process.

Under counsel review — counsel to confirm enforceability and any required Utah disclosures.